LawHawk for Law Firms

We help law firms of all sizes get the benefits of automation without the cost and effort of doing it all yourself.

You might think that it will be expensive and only something that the big firms can afford, particularly if you add LawHawk’s costs “on top”.

The reality couldn’t be more different.  We work with some of New Zealand’s largest law firms, and with some of the smallest. In either case we can save you a lot of money overall, while also helping you get a lot more value from your solution.

For example, we recently worked with a sole practitioner to automate his documents for everyday matters, such as:

He (and mostly his PA) can now create these documents in just a few minutes to a high standard of quality and consistency.  Much of the information for the limited licences now comes directly from a web form that the client can complete themselves.

We also discovered that he was getting the run around from a prospective client that took up a lot of time but never signed the engagement letter and then disappeared.  We helped him to link the terms of engagement to a digital signing solution, so it was easier to get terms of engagement signed immediately and not end up out of pocket.

Why law firms of all sizes should automate documents and processes

There are lots of reasons why law firms of all sizes should be getting into document automation:

  • It allows you to access your templates easily, from anywhere
  • No matter who is doing the work, they can do it more quickly and consistently
  • It’s a lot easier to delegate work, and less partner review is needed
  • You can fix your fees at a fair level, and capture the time you save as extra profit
  • With online forms, you can attract more work from clients, wherever they are, who are searching online and do that extra work without hiring more people
  • Your competitors are doing it. Even a large law firm can make good money on smaller matters if they are automated, as can accountants and many other non-legal businesses

The mistakes you are thinking of making

You’re probably looking at how you can get into automation with the least possible risk and cost, and in doing so, you’ll be considering the mistakes below. 

We know these mistakes well because we made them ourselves when we were lawyers, and we see others making them all the time.  

  • With a wide range of automation software products in the market, you’ll be looking at all of them, over-analysing them and looking for one that’s perfect, and nearly free. Trust us – that doesn’t exist.  If it did, we’d all know about it and be using it already
  • You’ll maybe start with a simple document (such as a confidentiality agreement) that any cheap form builder can handle and that anyone can do, and already has. If you choose that solution, it won’t be able to handle the more complicated stuff that you’ll need to be able to do, and it won’t be of much value
  • Perhaps worse, you might start with your most complicated document as the first one you try and automate. You’ll never finish it
  • To keep costs down, you’ll try to do the automation yourself. In doing so, you’ll spend possibly hundreds of hours learning basic automation instead of doing great legal work for your clients at high hourly rates. Whatever you build will be average at best, and likely won’t be good enough to get used often, or at all.  Remember, what you build will be competing against what specialist document automation professionals build
  • Alternatively, you’ll give the automation to someone with a low hourly rate– a secretary, a young lawyer or a junior software developer perhaps. They’ll do their best, but because they don’t understand legal logic, experienced lawyers will refuse to use whatever they build because it doesn’t work as it needs to
  • You won't take time to understand your documents and processes, and how they need to be improved before you automate them. If you jump straight in, you’ll automate a poor process, and get consistently poor results every time.
  • By focussing only on individual documents, you'll lose sight of the bigger picture and the opportunities to automate more of the whole process and to solve more of your client's top issues. Someone else who can move more quickly and strategically will do that instead.
  • You won’t plan for how to manage the rollout to your team, ensure they have the required training and understand how to use it and why it’s important to use it. So they won’t.
  • After a year or two of paying licence fees, without a return on investment, and having fallen behind other firms, you’ll either start again or confirm your earlier belief that you just can’t automate what you do.

Because of these risks, it is even more likely that you’ll do nothing for a bit longer, and keep working as you have been.  In them meantime, some of your competitors are now – of necessity – investing in online solutions that will allow them to do your type of work from anywhere in New Zealand.

These mistakes are all avoidable.

LawHawk - Making automation easy

We are here to help law firms avoid the mistakes above, or recover from them.

We can make the whole process easy, by doing most of the heavy lifting while you continue to focus on what you’re best at.

We can arrange the technology

Some of our customers have their own IT teams and software licences, and we just provide support on top of that. 

But most of our customers prefer our end-to-end service, where we take care of everything, including enabling the use of technology via our secure portal.

We aren’t software developers.  Like you, we’re lawyers that wanted to work with automation software, and we have done the work to find software that works and with reliable suppliers to support it.  With years of experience working with it, we know what it can and can’t do, which takes the big risks out.

We can sub-license the technology to you, so you only have to deal with us, and we can provide you with a managed service. If something isn’t working, you ring us.

Pay only for results

One of the highest costs most firms experience on automation projects is the hundreds of hours that get wasted on writing instructions, learning basic automation, testing, and re-working. Often, this is all for nothing as a reliable, robust solution that lawyers will use, never results. 

We flip that process.  Even on some of our most complex projects, we usually have a substantial amount of existing automation IP we can start with.  By taking time up-front to understand your requirements, we can generally be very clear about:

  • what we can do
  • how we will do it
  • when we can do it by
  • how much it will cost.

We can usually provide a fixed pricing structure with a lower up-front cost for customisation. Most of the costs can be on a subscription basis aligned with usage and value, meaning you only pay if you get sufficient benefits to keep using it.

If we don’t deliver what we say we will, you pay nothing.

We can also provide automated documents

Like many law firms, you may not have good precedents.

We have a substantial base of existing automation covering many of the common processes law firms and their clients do.

If you want high-quality automation, you can use now without the cost of development, talk to us about licensing our existing solutions. You can use them as they are (and only pay for usage) or with customisation (only paying extra for the amount of customisation). 

Either way, we can adapt our automated questionnaires to overlay them on your own documents or assemble our documents in your format.

For example, see our:

See the video below for how we could help your wills and enduring powers of attorney practice, without any need for custom development or installation of IT.  

 

Web forms

If you want your clients to generate their own documents, we can help with that.  There are several ways this could be done, with different business models possible.  For example, your business clients could pay you a monthly or yearly subscription for the use of a solution that we build together.

If you want your clients to provide you with the information you need, but you still generate the documents, we can help with that too.  We can design attractive web forms that can be embedded into your website for clients to fill in.  Each submission can be automatically emailed to your team so they can generate the documents, and provide them to the client only when you’re ready.

LawHawk can design the web-form to match the automation you use inside the firm, to maximise quality and efficiency.

It’s really about the relationship

LawHawk is the trusted advisor in the legal automation space.

We don’t just provide our law firms with documents or technology – we help them and their clients to be more successful.

As a LawHawk customer, you’ll have access at any time to our insights on where the opportunities may lie.  We can help you:

  • Understand what we can automate, and what we can’t
  • Work out what technology solutions are in the market, where they may be useful, and how things can fit together
  • Think about how you can market your distinctive capabilities to get more work
  • Win referrals of prospective clients.
  • Complete tenders in competitive situations

More information

For more information about our automation services generally, please see our Automation Services page.

For examples of the solutions we can build for you, please see our Solutions page

To start a discussion about how we could help your in-house legal team, please click the button below: